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PM-8: Reliability of the System in Assisting with Non-Vehicle Component of a Complete Trip

Metric Description: Measures Travelers’ awareness of and their ability to use direction-finding/wayfinding options before and after the vehicle component of their trip. It is measured as follows:

• Percentage of survey respondents that select “Yes” in response to the survey question, “Are you aware of the direction-finding option in the Health Connector App?” presented as part of the onboard vehicle survey. In this context the “Health Connector App” refers to the NaviLens wayfinding application. “Health Connector App” was used intentionally in the survey for riders who may not have been aware that there were multiple applications, or the specific names of these applications.
• Percentage of survey respondents that indicate they have used the direction-finding options in the Health Connector App and selected “The directions were difficult to use” when presented the onboard vehicle survey.

Targets:

• 80% or more of survey respondents indicate that they are aware of the direction-finding option through Health Connector.
• Less than 20% of survey respondents indicate that they found the direction-finding option difficult to use.

Survey Method: Survey data related to this performance metric is collected via a survey administered by a member of the ISU Survey Team to riders onboard a HIRTA/Health Connector vehicle.

Update frequency: Monthly, with graph showing average

Updated: August 2026

Performance measure dashboard

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