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Institute for Transportation

InTrans|ITS4US Performance Measure 5

ITS4US Performance Measure 5

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PM-5: On-Time Performance

Description: This performance measure refers to the capability of the system to be on time for pickup events.

Target:

  • Vehicle arrives within 10 minutes of last planned pick-up time 90% of the time

Data source: VOC data and in-app survey

Update frequency: Monthly, with graph showing average

Graphic showing as a bar chart the percent of travelers picked up within the indicated time for September, October, and November, with the chart indicating 100% were picked up within 10 minutes in September and November and nearly 60% picked up within 10 minutes, about 25% picked up within 20 minutes, and nearly 20% picked up after over 20 minutes for October; additional text notes 121 trips were completed in November where a pick-up time was requested with a 15.7 minute average difference between the offered and actual pick-up

Updated: November 2025

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23

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