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PM-5: On-Time Performance

Metric Description: Refers to the capability of the system to be on time for pickup events. It is measured as follows:

• Percentage of times pickup events occur within +/- 10-minute window.

Target:

• Vehicle arrives within 10 minutes of last planned pickup time 90% of the time.
• Clarification: Metric is percent of time rider is picked up within 10 minutes of the Last Planned Pickup Time offered to riders as an updated pickup time closer to the time of vehicle arrival. This is used to determine reported pickup time accuracy closer to the time of booking.

Data source: VOC data and in-app survey

Update frequency: Monthly, with graph showing average

Updated: August 2026

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23