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Institute for Transportation

InTrans|ITS4US Performance Measure 3

ITS4US Performance Measure 3

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PM-3: Trips Unfulfilled Due to System Unreliability

Description: This performance measure refers to the system’s ability to monitor capacity and reliability to ensure that the requested trips are not denied, and if trips were booked, then the number of missed trips are minimized by providing a reliable service. A missed trip event occurs when a driver arrives after the pickup window has passed.

Target:

  • Less than 10% of requests returned as “seat unavailable” or “other error” within one session

Data source: VOC data

Update frequency: Monthly, with graph showing average

Graphic showing as a bar chart the percent of requests returned as “seat unavailable” for February, March, and April 2026, with the chart indicating about 125 trips requested each for February, nearly 100 for March, and about 75 for April, and about 5 seats unavailable in February, about a dozen unavailable in March, and 0 for April; additional text notes there were 76 trips requested in April with 0% of the seats unavailable

Updated: April 2026

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23

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