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Institute for Transportation

InTrans|ITS4US Performance Measure 3

ITS4US Performance Measure 3

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PM-3: Trips Unfulfilled Due to System Unreliability

Description: This performance measure refers to the system’s ability to monitor capacity and reliability to ensure that the requested trips are not denied, and if trips were booked, then the number of missed trips are minimized by providing a reliable service. A missed trip event occurs when a driver arrives after the pickup window has passed.

Target:

  • Less than 10% of requests returned as “seat unavailable” or “other error” within one session

Data source: VOC data

Update frequency: Monthly, with graph showing average

Graphic showing as a bar chart the percent of requests returned as “seat unavailable” for July, August, and September, with the chart indicating 250+ trips requested for July, 250+ for August, and about 200 for September and 50+ seats unavailable for July, over 150 for August, and about 50 for September; additional text notes there were 199 trips requested this month (September) with 2% of the seats unavailable

Updated: September 2025

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23

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