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PM-23: Savings Due to Reduction in the Number of Missed Medical Appointments

Metric Description: Refers to the financial savings due to reduced number of missed medical appointments. This will be extrapolated from the national trend. The metric will be calculated in amount of dollars and cents.

The HIRTA team has reviewed the Transit Cooperative Research Program (TCRP) report “Cost-Benefit Analysis of Providing Non-Emergency Medical Transportation” and plans to follow the guidance described in the report as the starting point for calculating net savings delivered by transportation for the healthcare community.

Target:

• 10% increase in total cost savings by reducing the number of missed medical appointments.

Survey Methodology: Survey data related to this performance metric is collected via a survey administered by a member of the ISU Survey Team to riders onboard a HIRTA/Health Connector vehicle. The onboard survey will be used to determine missed medical appointments for Health Connector riders. Supplemental baseline data of non-Health Connector users missing medical appointments will be collected during a focus group, hosted by the ISU Survey Team.

Update frequency: Monthly

Updated: August 2026

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23