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PM-19: Increased Cost Efficiency

Metric Description: Evaluates the cost of delivering a healthcare trip and measured by reductions in administrative and staff cost for taking calls, making reservations, performing scheduling, dispatching, and other administrative functions related to medical transportation. It is measured as follows:

• Reduction in call volume, and therefore associated administrative costs, after the launch of HIRTA’s IVR system.

Target:

• Improved cost savings of 10% from decreased call volume.
• Clarification: HIRTA is unable to disaggregate call volume or cost savings by county or service type. Therefore, HIRTA is unable to report savings specifically related to Health Connector.

Data source: HIRTA

Update frequency: Bimonthly

Updated: August 2026

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23