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PM-16: Added Capacity from Third-Party Providers

Metric Description: Refers to the capability of the system to automatically assign trips to a third-party service provider when HIRTA does not have the capacity to provide those trips. It is measured as follows:

• Number of trips provided by a third-party service provider per month.
• Clarification: HIRTA is currently not using a third-party service provider for supplemental service due to lack of demand; however, some rides are provided by volunteer drivers.

Target:

• At least 10 Health Connector trips provided by third-party vehicles per month.

Data source: VOC data

Update frequency: Monthly

Updated: August 2026

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23