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ITS4US Performance Measure 15

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PM-15: System Productivity

Description: This performance measure refers to the number of healthcare trips delivered by the service/system per hour.

Target:

  • Achieve a target of 3 trips/hour

Data source: VOC data

Update frequency: Monthly

Graphic showing as a chart the number of Health Connector trips during the past 12 months with the numbers below 50 from October 2024 to March 2025 and increasing since April (100 in April, about 150 in May, about 175 in June and July, about 150 in August, and nearly 150 in September) when the data included consented and non-consented travelers; additional text notes an average of about 0.91 trips per hour

Updated: September 2025

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