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ITS4US Performance Measure 15

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PM-15: System Productivity

Description: This performance measure refers to the number of healthcare trips delivered by the service/system per hour.

Target:

  • Achieve a target of 3 trips/hour

Data source: VOC data

Update frequency: Monthly

Graphic showing as a chart the number of Health Connector trips during the past 13 months with a peak of about 200 trips each in June and July 2025, then falling steadily until it evens out to about 100 trips each month through March 2026, when April 2026 dips to about 50, and then back to about 100 trips each in May and June; additional text notes an average of about 0.34 trips per hour

Updated: June 2026

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