CLOSE OVERLAY

InTrans

Institute for Transportation

InTrans|ITS4US Performance Measure 11

ITS4US Performance Measure 11

⬱ Return to the ITS4US Health Connector Deployment Home Page

PM-11: System Ability to Meet Accessibility Needs of Travelers

Description: This performance measure refers to Traveler input on the system’s ability to accommodate their personal needs and preferences (e.g., limited English proficiency, disabilities, access to transportation in rural areas) with capabilities provided. This is a qualitative measure and is calculated based on survey input.

Targets:

  1. 90% of survey respondents had no difficulty using the Health Connector
  2. 90% of survey respondents have not been denied a trip due to accessibility barriers

Data source: Traveler survey

Update frequency: Biannual

Graphic showing two bar charts with survey results; the top chart shows results for difficulty in using Health Connector, with 12 indicating easily, 1 indicating some difficulties, and 2 indicating they needed assistance and added text notes 80% respondents had no concerns, and the bottom chart shows results for whether respondents were denied a trip or not able to use, with nearly 7% each indicating limited options to their medical destination, limited options near them, or instructions only in English and a little over 3% each indicating cost or accessibility needs as an issue, and added text notes no respondents were unable to take a trip

Updated: April 2026

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23

TOP