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ITS4US Performance Measure 1

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PM-1: Ability to Dynamically Reassign Vehicles to Address Service Disruption

Description: This performance measure refers to the capability of the system to dynamically reassign a healthcare trip to an alternative vehicle in the event that the originally scheduled trip was disrupted due to vehicle/driver issue so that a Traveler is not left stranded or is not delayed for an appointment.

Target:

  • Traveler is picked up by a replacement vehicle within 10 minutes of delay 95% of time when trip is reassigned.

Data source: Trip-level data collected through app

Update frequency: Monthly, with graph showing average

Updated: December 2024

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