The Heart of Iowa Regional Transit Agency (HIRTA) is one of four awardees for Phase 2 of the ITS4US program for its proposed concept “Health Connector for the Most Vulnerable: An Inclusive Mobility Experience from Beginning to End” (Health Connector) by the United States Department of Transportation (USDOT). Per the goals of the program, the Health Connector project is focused on improving transportation access to healthcare for underserved groups in Dallas County, Iowa. This Performance Management and Evaluation Support Plan (PMESP) provides an approach for measuring the outcomes of the Health Connector system. This page defines goals and objectives and identifies relevant performance measures and targets.

While “customer” is commonly used by transit agencies and “patient” or “consumer” by healthcare facilities, “Traveler” is the term used to designate those enrolled in Health Connector.

For more information about the project, visit the Health Connector webpage.

Dashboard elements

A separate page is provided for each performance measure. Data are collected as described in the PMESP and other documents.

Updated: February 2025

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23